Corporate Plan
Where we have come from:
Rochdale Boroughwide Housing (RBH) was first inspected in
October 2002 and was judged to provide a good, two star service
with promising prospects for improvement. That assessment
enabled RBH to receive an additional £106 million of funding to
bring Rochdale’s council housing stock up to the Decent Homes
standard.
A further inspection in May 2005, reinforced that original
judgement and identified a number of strengths including:
- a strong and clear customer focus throughout all services
- residents are effectively involved in all aspects of service
delivery
- customer satisfaction is regularly monitored for most services;
shows improving levels of satisfaction and information is regularly
reported and used to improve services
- access to services is easy and a web site offers helpful
information and a range of online services
- high level of performance completing repairs on time and by
appointment
- value for money savings have been achieved in many service
areas, particularly through a comprehensive partnering agreement
for the decent homes investment programmes.
Where are we now?
In December 2011 a majority of tenants
voted in favour of transferring the Council’s housing stock to a
new mutual Rochdale Boroughwide Housing (RBH). Following the vote,
in March 2012, we took over the ownership of the homes formerly
owned by Rochdale Council. We now own and manage around
13,800 homes in the borough.
Having completed the Decent Homes programme, in 2006, RBH has
been working to support the borough’s priority of increasing the
number of affordable homes in the area.
During 2009, work started on the first council house new build
in the borough for over 20 years and RBH are pleased to have been
one of the first ALMO’s to secure funding from the Homes and
Communities Agency for this first scheme which will produce 22 new
homes.
In addition, the approval of a scheme to buy back previous
council housing sold through the ‘Right to Buy programme’ should
result in a further ten affordable homes in the borough in the next
year.
RBH are also proud to have recently been announced as the pilot
ALMO for the Mortgage Rescue Programme and anticipate this
supporting a further ten families to remain in their homes over the
forthcoming year.
Where are we headed?
This Corporate Plan outlines our key priorities for the coming
year.
These are exciting times for RBH and we are looking forward to
working with our customers and partners to continue to improve our
services and support the development of successful and sustainable
communities within Rochdale.
View the full Corporate
Plan (121kb pdf) .