You Said

Wet grass cuttings were being left on the pavement after we cut the grass.                                          

The contractor was instructed to sweep away all grass cuttings.

Damp on your living room wall had not been investigated despite reporting the problem two years ago.

We investigated promptly and arranged for remedial work to take place.
 

There was damage to your property after upgrade work to the sewage pipe.

We arranged for a Development Officer to visit. The wall heater was replaced and a decorating allowance given.

Trees planted close to your property are being used as goalposts by local children and your car, which is parked nearby, is constantly being hit by the football.

We arranged to have one of the trees removed.

Workmen did not turn up for scheduled appointments to undertake improvement work at your property.

We sent a letter of apology and rescheduled the appointments at your convenience.
 

Work undertaken to deal with a blocked drain was not checked.

We visited your property and checks were made and we assured you that follow up checks would be made in future.

A gas safety engineer failed to carry out a safety check but indicated on the record form that he had.

The contractor was disciplined and the operative was issued with a final written warning.

We failed to produce a work ticket following a call out visit to repair a dripping tap. As a result a workman was not sent to attend to the problem as advised. 

We spoke to the workman concerned about producing further work tickets for call out when required. The leak was also repaired adequately. 

Client confidentiality was abused by an operative.
 

The operative was interviewed by management and reprimanded. He wrote a letter of apology to those concerned.

You wanted a divisional fence to separate your property from your neighbour.

We wrote to you explaining that we have limited funding to spend on fencing and our first priority is to complete boundary fencing. We are currently not in a position to undertake this work.

Your visitor could not gain entry to your flat because security staff incorrectly informed him that you were not at home.

We investigated the matter but we do not keep logged records of visitor activity. We informed you that either the unit malfunctioned or you did not hear it but the Concierge followed correct procedure by refusing access when there is no resident contact. We advised you that the Concierge could test the system for you.

Contractors had removed netting on your veranda to paint the exterior of your house. Consequently, pigeons were nesting and getting into your home.

We sent a Development Officer out to assess the damage and arrange for the netting to be replaced.

You made a request for an external door to the bin storage area as the bin was constantly being set alight.

We apologised for not responding quickly enough to your earlier request and arranged for the work to be carried out as soon as possible.

Since moving into the property you had not had a gas fire fitted.

We apologised for failing to explain adequately to you that current regulations prevented us from fitting a fire where one had been previously. The engineer involved received awareness training and we arranged for work to be started.

Various repairs to your property were not completed to your satisfaction.

We sent you an apology, gave staff awareness training and arranged for an inspection of your property.