This website has been designed to be as easy to use as possible for everyone - it should be compatible with smartphones and tablets, on-screen magnifiers, text-to-speech software and Google Translate.

We try to keep text short and to the point wherever we can. Some subjects are more complicated, and sometimes the law or the housing regulator requires us to use a certain form of wording. We have included frequently asked questions or a short summary in these cases.

If you require any further assistance, please call us on 0800 027 7769 and we'll be happy to help.

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