Providing a high-quality caretaking service

Since RBH became a mutual housing society, owned by our tenant and employee members, the caretaking section has undergone a thorough review. The aim of this is to put together a caretaking service that is effective in the work it carries out and responds to the needs of tenants and residents.

There are now four types of caretaking teams carrying out the work required of the Caretakers, they are:

  1. Area based Caretaking teams. These teams are based on College Bank, Lower Falinge and Freehold. They have caretakers that are based in these neighbourhoods, and they carry out every caretaking duty to keep the area clean and tidy.  This will include regular cleaning of stairwells, landings, chute rooms and lifts as required as well as litter picking, graffiti removal and removing any fly tipping that may take place.
  2. Communal Area cleaning teams. These teams carry out the cleaning in communal flat entrances and the immediate surrounding areas.  This will include cleaning of stairwells, landings, chute rooms, communal reception areas and bin rooms/storage areas, and graffiti removal and litter picking.
  3. Area Caretaking Teams. These teams carry out clearing and litter picking duties to hardstandings, garage areas and grassed areas. They also assist the cleaning teams by removing fly tipping or graffiti that they find in the flats as well as removing small fly tipping that is found on RBH land.
  4. Hit Squads. These teams concentrate on the larger work that the caretaking section has to deal with.  This can include the removal of large fly tipping, clearing and preparing void gardens to get them ready for new tenants and removing old garages or outbuildings that are in a dangerous or dilapidated state.

As well as the regular work the section carries out, there are the inevitable day to day jobs that will occur, such as fly-tipping and graffiti. You can contact us by telephoning Freephone 0800 027 7769 (option six) or emailing Customerexperience@rbh.org.uk.

Requests will be forwarded to the caretaker section to either complete themselves, or pass onto the appropriate service (e.g. you may phone in a fly tipping query and if it is on Council land, we will forward your request so they can then clear the fly tipping away.)

The phone number and email address above are also the ways to contact the caretaking service if you have any queries or concerns. We will aim to resolve these within 10 working days and keep you informed of the outcome.

Maintaining our standards

We're determined to provide a high-quality caretaking service across the Borough. The standards in the file below outline the quality of work you can expect from us.

Caretaking Service - Our Standards.pdf [pdf] 109KB