Neighbourhood Environment Team

Our aim is to provide a great service for our tenants and communities. As part of this, we recently made a decision to bring our caretaking team and our grounds maintenance team together to create a new Neighbourhood Environment Team. This will mean that we can deliver a better caretaking and grounds maintenance service, and be more flexible to respond to the needs of customers.

As part of this, from 1st April 2019, there will be a small change to the way your service charge bill looks. Rather than two separate service charges, one for neighbourhood caretaking and one for grounds maintenance, your bill will have a single neighbourhood environment service charge. It's really important to remember that the cost of this charge will be exactly the same as it would have been with two separate charges. The only difference is that they are combined into one figure on your statement.

Find out more about the caretaking service and about the grounds maintenance service.