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Introducing the new RBH responsive repairs policy

Following a detailed consultation process, the new RBH responsive repairs policy comes into effect on Monday 4th April 2016.

The responsive repairs policy outlines landlord and tenant responsibilities and the time it will take for RBH to complete responsive repairs.

Our new policy will deliver a more efficient and effective service and will help us to build a relationship between RBH and our tenants based upon rights and responsibilities, openness and transparency.

The new policy provides for a two hour response to emergency repairs, a 24 hour response for urgent work, and a system of repairs by appointment for routine repairs to be completed within 15 working days. This new system will allow the tenant rather than RBH to determine the priority required for routine repairs and will allow for more convenient appointments.

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