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Severe Weather Update: 11am, Thursday 1st March

Due to today's severe weather, all non-urgent appointments are cancelled, and customers will be contacted to re-arrange. We will still attend to emergency appointments but please be aware that due to road conditions it may take a little longer than usual.

Our contact centre and our customer service centre at St Alban's House remain open for urgent and emergency cases. If your query is not urgent, please try to avoid a call or visit if possible - you can e-mail us on

Our neighbourhoods team and independent living teams are carrying out calls to those tenants we know may be more vulnerable, and our mobile responders will respond to major and medical emergencies only.

Our homelessness hostels are open as normal and our emergency cold weather provision is in place at Leopold Court. All clients requiring cold weather provision will be assisted. We continue to conduct emergency homelessness assessments at St Alban's House.

Our caretaking and grounds maintenance team are out and about across the Borough, clearing snow and gritting where possible.

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