About Your Rent

Before you moved into your home, you will have signed a tenancy agreement. This sets out rights and responsibilities for both you and us. It is a legal document and you should keep it in a safe place.

RBH aims to charge rents that are affordable, which goes towards:

  • repairing and improving homes
  • managing homes
  • helping pay back loans used to modernise old homes and build new ones

Your rent is due every Monday, one week in advance. Register for our online rent account to view your account statement online.

Service charges are not the same as rent. They cover the cost of managing, maintaining, repairing, and providing services to residents beyond the benefit of occupying their own home. Your tenancy agreement tells you if you have to pay a service charge.

If you don't pay your rent you could lose your home. If you are having difficulty paying your rent, please get in touch by calling 0800 027 7769 straight away. We can help!

Find out more:

How is my rent calculated?

We work out the rent that you pay for your home using a method set up by the Government to ensure that homes of a similar age, value and type in the same area will have similar rents - known as the ‘target rent’.

These rules apply to all our homes but not to private rented homes.

The amount of rent you pay for your home is based on these five factors:

  • The number of bedrooms in your home
  • The average wage in Greater Manchester compared to that of the country as a whole
  • How much your home was worth in January 1999
  • The national average Housing Association (HA) rent
  • The national average Housing Association home value

We base 70% of your rent on the number of bedrooms in your home, the national average HA rent and the average wage in Greater Manchester compared to average national earnings.

The other 30% is based on the value of your home compared to the national average HA homes value and the national average HA rent.

It is quite a complicated system but the aim is to ensure fairness to social housing customers across the country.

We look at rent charges each year to make sure they meet Government guidance.  Any changes that are required come into effect in April and we will write to you at least 28 days before they happen.

When do I pay my rent?

Please pay your rent weekly - the rent week starts on a Monday and finishes at 4.45pm on Friday.

We have to class any money you owe us at the end of the week as debt. If you pay your rent fortnightly or monthly you need to pay in advance.

RBH provide a range of ways for you to pay your rent in order to make the process as simple as possible.

Please contact us straight away if you are having difficulty paying your rent so that we can work with you to find a solution.

Ways To Pay

1….Pay by Direct Debit

Direct debit is simplest and most direct way to pay your rent and water to us - and you'll receive a small discount on your bill! It’s up to you how often you make payments…you can pay weekly, fortnightly or monthly. To set up a direct debit, call us on freephone 0800 027 7769 now!

2….Pay by Standing Order

It’s easy to set up a Standing Order - all you need to do it contact us on 0800 027 7769 and request a Standing Order form which you complete and hand into your own bank.

If you don’t have a bank account, get in touch and we’ll help you set one up.

3….Pay online

Our secure payment portal allows you to check you rent account balance and make payments using a debit or credit card whenever you like.

4….Use our automated telephone payment system

You use our automated telephone payment system directly by calling freephone 0808 1643200. You'll need to have your rent reference (rent account number) handy.

5….Send a text message

This is a secure and quick payment method. Visit allpayments to register.

6….Use your rent payment card

Just take your rent payment card and pay with cash at any Post Office or PayPoint outlet using your rent card.

7….Use our payment kiosk at St Alban's House customer centre

You can pay in person using our payment kiosk at our St Alban's House customer centre.