Together with Tenants and Members
Together with Tenants and Members gives RBH a great opportunity to explore with tenants and members what you think about the relationship we have and how we can make it even better.
This means working with you to ensure that your voice is heard at all levels of decision-making and our relationship is built on listening, trust and accountability.
Together with Tenants is a national framework developed by the National Housing Federation in partnership with tenants around the country. The approach aims to ensure that people who live in housing association homes up and down the country can experience a consistently positive and constructive relationship with their landlord.
As one of the early adopters of the framework, it is our ambition to involve as many tenants and members as possible over the coming months in developing a Charter (a set of promises) that will set out commitments for our:
- The relationships between RBH and tenants
- How we communicate with you about the things that matter to you
- Opportunities to share your views and influence our work and decisions, including how we are accountable to you
- The quality of your home
- What happens when things go wrong
We are also working closely with our Tenant Steering Group to develop our Charter which we are planning to launch in the spring.
During November, Tenant Community Interviewers and RBH colleagues went out and about across the borough and also carried out telephone chats and found out the views of well over 500 tenants. We also held a Facebook chat on the RBH Member Discussion Group.
We’re now busy analysing the results and we would love the opportunity to share these with you. Please join us at our next Let’s Chat event where we will be exploring together what the results of the consultation mean for the commitments tenants would like to see in our Together with Tenants and Members Charter.
Our Let’s Chat event takes place on 16 January 2020 between 6pm and 9pm at Castlemere Banqueting Hall, 8 Castlemere Street, Rochdale, OL11 3SW - it's just around the corner from our St Alban's House customer centre!
Please do book your place now below as we need to make sure that we order enough food for everyone. If you have any questions about the event, please call our Involvement Team on 01706 273898.