Vision and Values

RBH’S Vision

The vision for 'Together' 2018 - 2021 Corporate Strategy is "People succeeding together to offer great services and places to live and work" .

Our values are

Responsibility – We take responsibility for, and answer for our actions

Equity – We carry out our business in a way that is fair and unbiased.

Democracy – We give our members a say in the way we run our business

Pioneering We will seek to be a leader in the way we meet and seek solutions

Open and HonestWe will share information, do what we say we will do and own up to mistakes.

Caring – We will listen and respond to the needs of our members, customers and employees

Championing – We will encourage members to take responsibility for our communities and work together to improve them


Organisational competencies

During our recruitment assessment centres all candidates will be measured against our “must have” competencies

Customer Focus – has the commitment to putting customers first and ability to deliver a consistently high quality service

Communicating & Influencing – the ability to communicate spoken and written information clearly and effectively in a variety of formats with a diverse range of people. Takes account of their views and uses influence where necessary for a productive outcome.

Working Efficiently and Effectively – ensures own targets are completed.  Delivering quality services which offer value for money within agreed timeframes.  Being creative and practical in developing new ways of working to improve services for customers and partners

Team Working – Uses interpersonal skills to work co-operatively with colleagues, internal and external partners, working pro-actively across cultures and organisational boundaries, sharing information, new knowledge, innovation and ideas

Embracing Change – the ability to plan for, adapt to and work with a variety of situations, individuals and groups.  It is having a positive attitude to change and the ability to identify opportunities to improve performance

Respect – the recognition and valuing of difference in the broadest sense.  It is about creating a working culture and practices that recognise, respect, value and harness diversity for the benefit of the organisation and all individuals

Commitment to the Organisation – the ability to demonstrate understanding of and commitment to the organisation and the services it provides for our communities.  It is about working with consistency, integrity, accountability and demonstrating this by being positive and professional at all times


 If you feel that you can help us to achieve our vision and live our values and competencies, then we would welcome you to apply to work for RBH. Visit the Jobs page to view our latest vacancies.