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Home > Your Services > Repairs and Maintenance

Repairs and Maintenance


We are committed to making sure your home is in a
good state of repair and we aim to carry out regular maintenance to make sure the structure of the outside of you home is secure and weatherproof. We want you to enjoy living in your home but the responsibility is a joint one.

The information in the Repairs Handbook lets you know your rights and responsibilities in relation to repairs, what level of service you can expect and how you can report repairs. It also shows how we will respond to your requests for repairs and how we prioritise them.

Photo - RBH repairs operative carrying out a repair


Repair Priority Timescales

We give all repairs reported to RBH a priority. The priorities are defined below:

Priority 1

These are emergency repairs, which we will respond to within 24 hours of them being reported.

They include:

  • Electrical faults.
  • Boarding up broken windows.
  • Emergency lock changes.

Priority 2

These are urgent repairs. We will carry out these repairs within 7 working days.

They include:

  • Non-emergency electrical repairs.
  • Minor leaks.
  • Reglazing.

Priority 3

These are non-urgent repairs. We will carry out these repairs within 20 working days.

They include:

  • Repairing internal doors.
  • Unblocking gullies.
  • Replacing roof slates.

Priority 4

These are non-urgent works of a larger nature.

We aim to batch this type of work together and complete it within 60 working days.

They include:

  • Replacing rotting windows and doors.
  • Replacing fencing.
Contact Us

Rochdale Boroughwide Housing

Sandbrook House

Sandbrook Way,


OL11 1RY

Postal Deliveries Only


0800 027 7769


|| rbh@rbh.org.uk ||