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Repairs and Maintenance
We are committed to making sure your home is in a
good state of repair and we aim to carry out regular maintenance to
make sure the structure of the outside of you home is secure and
weatherproof. We want you to enjoy living in your home but the
responsibility is a joint one.
The information in the Repairs
Handbook lets you know your rights and responsibilities in
relation to repairs, what level of service you can expect and how
you can report repairs. It also shows how we will respond to your
requests for repairs and how we prioritise them.
Repair Priority Timescales
We give all repairs reported to RBH a
priority. The priorities are defined below:
These are emergency repairs, which we will
respond to within 24 hours of them being reported.
- Electrical faults.
- Boarding up broken windows.
- Emergency lock changes.
These are urgent repairs. We will carry out
these repairs within 7 working days.
- Non-emergency electrical repairs.
- Minor leaks.
These are non-urgent repairs. We will carry
out these repairs within 20 working days.
- Repairing internal doors.
- Unblocking gullies.
- Replacing roof slates.
These are non-urgent works of a larger
We aim to batch this type of work together and
complete it within 60 working days.
- Replacing rotting windows and doors.
- Replacing fencing.