After your repairs has been completed we want to make sure that you are satisfied with the service you have received.

We will send out a postal customer satisfaction survey to 20% of all completed repairs on a weekly basis.

Shortly after your repair has been completed, we will send you a text message to your mobile phone asking you "How happy were you with your recent repair?".  You can let us have your feedback by simply texting 'A' for very happy, 'B' for happy, 'C' for unhappy or 'D' for very unhappy.  One of our tenant liaison officers will investigate any negative feedback received and contact you to help resolve the problem.