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As a mutual housing society, we want to ensure that the voices of our customers and employees are at the heart of everything we do.

Register your interest online
Psychologist Talking With People At Support Group 2021 04 02 20 24 36 Utc

It’s quite simple – we need to know what you think of the services we offer and how we deliver them. If you think we’re doing well at something, we need to know so we can keep doing it. If you think we’re not good enough, we need to know so that we can improve. By working TOGETHER, we will strive to become the best that we can be! 

The Big Conversation

Back in 2019 we become an early adopter of the National Housing Federation’s Together with Tenants initiative, which was focussed on strengthening the relationship between tenants and housing association landlords. At that time, we held what we called ‘Great Conversations’ with lots of tenants and residents about what mattered most to them, and from that came up with our Together with Tenants Commitments.

Fast forward 3 years to 2022 and having been through events which have changed all of our lives and the way organisations like RBH work and deliver services, we want to pick that conversation back up again.

This time we’re keen to find out if what matters to you has changed over the last 3 years and to move the conversation on to look at:

  • How you want us to deliver services to you in the new world
  • The standard of service we should be looking to deliver
  • How you want us to engage, work together and involve you in improving our services

We are calling this The Big Conversation!!

 

We will be launching The Big Conversation in April and we’re keen to hear as many voices as possible. Check back for links to the consultation. There will be ten x £100 Love2Shop vouchers up for grabs!

Who can get involved?

Any of our customers can get involved!

Why should I get involved?

If you are passionate about your home and community, why not have your say? We will use all feedback and input to improve our services and make changes based on our customers’ views.

“After going through the complaints process with RBH and receiving a very good experience, I was keen to understand other people’s experiences of the process. By being a member of the complaints panel, I feel I can feedback on how other complaints have been dealt with and ensure improvements are made along the way where appropriate, not just to the complaint process but to the varied reasons for tenants complaining, ensuring a better experience for all.”

Kate, RBH Resident

How much time does it take?

It can take as much or as little time as you like. Happy to answer a quick survey? That may take 10 minutes. Want to get involved in the Service Review Panel? That could take around 6 hours over a 2/3 month period.

WorkshopWhat’s in it for me?

We know your time is precious, so we promise to make your involvement worthwhile. By getting involved, you will have access to free training, experience, and the opportunity to develop new skills to enhance your CV. There will be plenty of opportunities to meet with like-minded tenants and employees from across the Society. You will also get the satisfaction of helping to improve RBH for the benefit of yourself and others.

What if I change my mind?

We understand that circumstances change, and it might become difficult for you to become involved in engagement exercises. We appreciate your time however much of it you can give us.

How can I find out more?

Prefer to speak to somebody first? Why not contact our Customer Engagement Team via email at customer.engagement@rbh.org.uk , by freephone at 0800 027 7769  or fill in our online form here.

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