COVID-19 Help

At RBH, our main priority is the safety of our tenants and employees.
We understand that you may have concerns and we are here to help.

You can find all the latest information relating to the coronavirus outbreak and how that may affect you in the tool below.
Simply choose from the topics presented on the left, and you'll see a number of queries with helpful information and links to other pages and sites that can help.

Thank you for your support during this difficult time.

Together, we'll get through this.

  • Campaign to End Loneliness

    During these difficult times, you definitely won't be alone in feeling lonely.

    There's some really helpful advice about how to help with loneliness at the website we've linked to below.

    Visit Campaign to End Loneliness
  • Rochdale Borough Council

    The Rochdale Borough Council website has some helpful advice on helping with loneliness too.

    Or you can call Rochdale Borough Council on 01706 923685 to speak to someone who can help.

    Visit the Rochdale Borough Council website
  • Rochdale Borough Council

    Rochdale Borough Council have some helpful content on their website about how to help friends and loved ones during this difficult time.

    Visit the Rochdale Borough Council website
  • Contact Us

    If you are concerned about a particular neighbour and you live in one of our group accommodations, please get in touch with us.

    You can fill in the form at the link below to tell us about a neighbour or family member who you may be concerned about.

    Click here to go to our Contact Us page
  • Call Us

    Or you can call us to let us know about a neighbour or family member in one of our group accommodation.

    Please call us on

    0800 027 7769

  • Mind Mental Health Charity

    It's completely understandable to be worried about the potential impact COVID-19 may have on you or those you care about.

    The Mind charity have put together a blog post to help people address their anxiety and provides helpful coping strategies - you can read this at the link below.

    Read the Mind charity's blog
  • Rochdale Borough Council

    The local council have also put together some helpful information to support local residents at this time.

    Visit Rochdale Borough Council website
  • Will you still attend my scheduled repair appointment?

    If you have a planned repair appointment, we'll be in touch to reschedule this when it's safe to do so.

    Thank you for your support during this difficult time.

    During the outbreak, we've taken the difficult decision to only attend emergency repairs and gas safety checks.

    We ask that you still report all repairs to us, although we won't be attending any non-emergency appointments at this time.

    If you have a new repair you would like to report, you can do so through our new customer portal, MyRBH.

    Report a new repair at MyRBH
  • Can I still raise repair issues for my home?

    Absolutely! If you have a repair to report, please do let us know about this.

    During the outbreak, we're only attending emergency repairs and gas safety checks, but we still need to keep track of your repair requests.

    We ask that you report any new repairs through our customer portal, MyRBH.

    Then, when it's safe to do so, we'll be in touch to arrange a suitable appointment date.

    Report a repair at MyRBH
  • Latest RBH repairs information

    For the latest information about how we're handling repairs at this time, please visit our COVID-19 response page, which we keep updated regularly.

    Read our COVID-19 response page
  • Self-isolation guidance

    If you are self-isolating because you or a member of your household is unwell or has developed symptoms of coronavirus or you are considered vulnerable with an underlying health condition, you must tell us if you are reporting a repair. Please be honest with our team if they ask you any questions about coronavirus as we try to keep our tenants and employees safe and healthy.

    If you are self-isolating, and have not already informed us, you can do so by filling in the form at the page below.

    Use our Contact Us form to tell us you're self-isolating
  • Emergency repairs

    Emergency repairs are as follows:

    • Gas – no heat/no hot water
    • Electrical – no power/partial loss of power
    • Joinery – insecure property
    • Plumbing – uncontained leak/blocked toilet if the only toilet in the property
    • Alarm team – communal doors and alarm activations
    • Drainage – any blocked toilets/drains/baths at Freehold/Falinge/College Bank. Sewage from external drains.

    You can continue to report other repairs but we will not be able to give you an appointment for these whilst these temporary measures are in place.

  • Visit MyRBH

    If you have an emergency repair to report, you can do so at anytime of day of night through our customer portal, MyRBH.

    MyRBH is available 24hours a day, so you can report a repair at anytime.

    Visit MyRBH to report an emergency repair
  • Call us

    If you're unable to access MyRBH, and have an emergency repair to report, please call us on:

    0800 027 7769

    Press option 1 and a customer service advisor will deal with your call. We may ask you a few more questions than usual. This is to ensure that we are directing resources to the customers who require the most urgent assistance. Please be assured that we will deal with your repairs as quickly and safely as we possibly can.

  • Contact us

    We know that this will be a particularly challenging time for many residents.

    If you are an RBH tenant who is worried about your finances, please get in touch with us on freephone 0800 027 7769 or incomeaccounts@rbh.org.uk.

    We have a team of experienced advisors – the sooner you call, the quicker they will be able to advise you. If you are sick, caring for others, or cannot work for another reason due to coronavirus, we can discuss how we might be able to help you through this difficult time.

  • Government advice

    The Government is putting extra support measures in place to support workers and those claiming benefits who may be affected by COVID-19. Visit the link below to find out more.

    Read about Government support for those affected by COVID-19
  • Contact us

    Your benefits shouldn't be affected by COVID-19. If you are concerned or would like some help, you can contact us using the form at the link below.

    A member of our team will then be able to contact you to discuss any concerns you may have.

    Use our Contact Us page to get in touch
  • Rochdale Borough Council

    During this difficult time, we know many people will be struggling to access the things they need.

    Rochdale Borough Council are coordinating services in the Rochdale area to support those affected by COVID-19.

    Visit their website to find out more.

    Rochdale Borough Council coronavirus support
  • RBH COVID-19 response

    We understand that you would like reassurance about how we're helping to stop the spread of the virus.

    Our latest information about our response to COVID-19 can be found at the link below.

    Read our COVID-19 response

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RBH COVID-19 Response

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