COVID-19 Help

At RBH, our main priority is the safety of our tenants and employees.
We understand that you may have concerns and we are here to help.

You can find all the latest information relating to the coronavirus outbreak and how that may affect you in the tool below.
Simply choose from the topics presented on the left, and you'll see a number of queries with helpful information and links to other pages and sites that can help.

Thank you for your support during this difficult time.

Together, we'll get through this.

  • Campaign to End Loneliness

    During these difficult times, you definitely won't be alone in feeling lonely.

    There's some really helpful advice about how to help with loneliness at the website we've linked to below.

    Visit Campaign to End Loneliness
  • Rochdale Borough Council

    The Rochdale Borough Council website has some helpful advice on helping with loneliness too.

    Or you can call Rochdale Borough Council on 01706 923685 to speak to someone who can help.

    Visit the Rochdale Borough Council website
  • Rochdale Borough Council

    Rochdale Borough Council have some helpful content on their website about how to help friends and loved ones during this difficult time.

    Visit the Rochdale Borough Council website
  • Contact Us

    If you are concerned about a particular neighbour and you live in one of our group accommodations, please get in touch with us.

    You can fill in the form at the link below to tell us about a neighbour or family member who you may be concerned about.

    Click here to go to our Contact Us page
  • Call Us

    Or you can call us to let us know about a neighbour or family member in one of our group accommodation.

    Please call us on

    0800 027 7769

  • Mind Mental Health Charity

    It's completely understandable to be worried about the potential impact COVID-19 may have on you or those you care about.

    The Mind charity have put together a blog post to help people address their anxiety and provides helpful coping strategies - you can read this at the link below.

    Read the Mind charity's blog
  • Rochdale Borough Council

    The local council have also put together some helpful information to support local residents at this time.

    Visit Rochdale Borough Council website
  • Will you still attend my scheduled repair appointment?

    From Monday 15th June, we will start to reintroduce non-urgent repairs where it is safe to do so. If you have logged a job during the lockdown period there is no need for you to contact us. We will be contacting customers to make appointments for work to be carried out.

    If you have a new repair you would like to report, you can do so through our new customer portal, MyRBH.

    Report a new repair at MyRBH
  • Can I still raise repair issues for my home?

    Absolutely! If you have a repair to report, please do let us know about this.

    We ask that you report any new repairs through our customer portal, MyRBH.

    We are starting to schedule appointments to clear the backlog of repairs from 15th June, where it is safe to do so. We'll be in touch to arrange a suitable appointment date. We are very grateful for your patience and understanding as we work to clear the backlog from the pandemic restrictions.

    Report a repair at MyRBH
  • Latest RBH repairs information

    For the latest information about how we're handling repairs at this time, please visit our COVID-19 response page, which we keep updated regularly.

    Read our COVID-19 response page
  • Self-isolation guidance

    If you are self-isolating because you or a member of your household is unwell or has developed symptoms of coronavirus or you are considered vulnerable with an underlying health condition, you must tell us if you are reporting a repair. Please be honest with our team if they ask you any questions about coronavirus as we try to keep our tenants and employees safe and healthy.

    If you are self-isolating, and have not already informed us, you can do so by filling in the form at the page below.

    Use our Contact Us form to tell us you're self-isolating
  • Emergency repairs

    Emergency repairs are as follows:

    • Gas – no heat/no hot water
    • Electrical – no power/partial loss of power
    • Joinery – insecure property
    • Plumbing – uncontained leak/blocked toilet if the only toilet in the property
    • Alarm team – communal doors and alarm activations
    • Drainage – any blocked toilets/drains/baths at Freehold/Falinge/College Bank. Sewage from external drains.
  • Visit MyRBH

    If you have an emergency repair to report, you can do so at anytime of day of night through our customer portal, MyRBH.

    MyRBH is available 24hours a day, so you can report a repair at anytime.

    Visit MyRBH to report an emergency repair
  • Call us

    If you're unable to access MyRBH, and have an emergency repair to report, please call us on:

    0800 027 7769

    Press option 1 and a customer service advisor will deal with your call. We may ask you a few more questions than usual. This is to ensure that we are directing resources to the customers who require the most urgent assistance. Please be assured that we will deal with your repairs as quickly and safely as we possibly can.

  • Contact us

    We know that this will be a particularly challenging time for many residents.

    If you are an RBH tenant who is worried about your finances, please get in touch with us on freephone 0800 027 7769 or incomeaccounts@rbh.org.uk.

    We have a team of experienced advisors – the sooner you call, the quicker they will be able to advise you. If you are sick, caring for others, or cannot work for another reason due to coronavirus, we can discuss how we might be able to help you through this difficult time.

  • Government advice

    The Government is putting extra support measures in place to support workers and those claiming benefits who may be affected by COVID-19. Visit the link below to find out more.

    Read about Government support for those affected by COVID-19
  • Contact us

    Your benefits shouldn't be affected by COVID-19. If you are concerned or would like some help, you can contact us using the form at the link below.

    A member of our team will then be able to contact you to discuss any concerns you may have.

    Use our Contact Us page to get in touch
  • Rochdale Borough Council

    During this difficult time, we know many people will be struggling to access the things they need.

    Rochdale Borough Council are coordinating services in the Rochdale area to support those affected by COVID-19.

    Visit their website to find out more.

    Rochdale Borough Council coronavirus support
  • RBH COVID-19 response

    We understand that you would like reassurance about how we're helping to stop the spread of the virus.

    Our latest information about our response to COVID-19 can be found at the link below.

    Read our COVID-19 response

Choose a Topic from the list on the left

Choose a Category from the list to the left

We know that many customers will be concerned about how the outbreak of coronavirus, also known as COVID-19, could affect you and the services that you receive from RBH. Our top priority will always be the health of our tenants and employees.

Health and Safety advice

Please continue to follow the latest advice given by the NHS and Public Health England.

Local information is available on the Rochdale Council website.

  • RBH Service Updates
    • Our customer centre at St Alban's House is closed in order to safeguard the health and safety of our tenants and employees. You can get in touch with us by e-mail or by calling Freephone 0800 027 7769 - your patience is appreciated as we are expecting higher call volumes than usual.
    • We have produced a Money Advice FAQ. If you are worried about your finances, please call us on Freephone 0800 027 7769 or e-mail incomeaccounts@rbh.org.uk.
    • The Strand Hub is closed (separate arrangements have been made for the Kirkholt Pantry).
    • Communal areas at our Independent Living Schemes are closed to reduce the risk of infection.
    • RBH play areas are closed as per Government instructions.
    • The concierge service at College Bank is closed - visit our town centre website for more information.
    • Following changes to the Government guidance, we reintroduced some lettings from Friday 5th June, but only where it is safe to do so. You can contact our HomeChoice team on Freephone 0800 027 7769 or by e-mail to homechoice@rbh.org.uk
  • Repairs Service Latest News

    An update on the RBH Repairs Service as at 5th June.

    We are now in a position to begin work on the backlog of routine non-urgent repairs from Monday 15th June. We will only do so where it is safe - if you are shielding or have symptoms of coronavirus, you must let our team know so that we can reschedule your appointment for your safety and the safety of our team. If you have logged a job during the lockdown period there is no need for you to contact us. We will be contacting customers to make appointments for work to be carried out.

    To ensure the safety of our employees and most vulnerable tenants, we will aim to attend to emergency repairs within 24 hours. We recognise that these repairs are emergencies and will continue to prioritise but at peak periods there might be a slight delay. 

    Emergency repairs are as follows:

    • Gas – no heat/no hot water
    • Electrical – no power/partial loss of power
    • Joinery – insecure property
    • Plumbing – uncontained leak/blocked toilet if the only toilet in the property
    • Alarm team – communal doors and alarm activations
    • Drainage – any blocked toilets/drains/baths at Freehold/Falinge/College Bank. Sewage from external drains.

    Routine repairs include:

    • Electric shower not working
    • Fencing repair (for safety & security)
    • Faulty smoke alarm
    • Kitchen or bathroom light faulty

    To report an emergency repair, please ring 0800 027 7769 press option 1 and a customer service advisor will deal with your call. We may ask you a few more questions than usual. This is to ensure that we are directing resources to the customers who require the most urgent assistance. Please be assured that we will deal with your repairs as quickly and safely as we possibly can.

    For all other repairs, please report using our online form, e-mail us at rbh.repairs@rbh.org.uk, or ring us. We will let you know when we are able to carry out these repairs again.

    If you are self-isolating because you or a member of your household is unwell or has developed symptoms of coronavirus or you are considered vulnerable with an underlying health condition, you must tell us if you are reporting a repair. Please be honest with our team if they ask you any questions about coronavirus as we try to keep our tenants and employees safe and healthy - and thank you for your ongoing patience and understanding.

  • Local Employment Support

    At RBH we understand that many people living in our communities will have been affected by Covid-19. If you are looking for employment related support and live in Rochdale borough, you can contact Rochdale Local Authority’s Work & Skills Team for support.

    The team offer a one-stop service and can help with:

    • Job Matching Service and current job vacancies available during the crisis
    • Information about support for small businesses and self–employed
    • General benefit advice (see also RBH help with benefits support)[link to payments and charges/I need help with benefits.]
    • Information and access to online courses and virtual learning opportunities
    • Virtual appointments with the National Careers Service
    • Coaching and resilience support and action planning 
    • Links to local services and programmes giving more intensive support
    • Bi-lingual staff and English classes for people with little or no English 

    The team can be contacted via telephone 01706 926657 or email jobsandskills@rochdale.gov.uk.  You can also make contact via the Get Rochdale Working Facebook page which includes regular job vacancies, updates about training and details of other support services available.

  • RBH Work and Skills Support

    RBH are continuing to recruit to key roles during this crisis. Please visit our jobs page to see all available vacancies.

    If you would like to receive regular updates from us about any upcoming RBH job vacancies and our work and skills activities including ongoing support available across the borough during the Covid-19 crisis, please register to receive our Work and Skills Newsletter here.

  • What steps are you taking to keep communal areas safe?

    We know how important good hygiene is to restricting the spread of coronavirus, and so members of our Neighbourhood Environment Team will increase the frequency of cleaning in communal areas, including at our independent living schemes.

  • What if I am unable to work due to coronavirus and I am not able to pay my rent?

    We know that this will be a particularly challenging time for many residents. If you are an RBH tenant who is worried about your finances, please get in touch with us on freephone 0800 027 7769 or incomeaccounts@rbh.org.uk. We have a team of experienced advisors – the sooner you call, the quicker they will be able to advise you. If you are sick, caring for others, or cannot work for another reason due to coronavirus, we can discuss how we might be able to help you through this difficult time.

    We have also produced a list of frequently asked questions about the support available, especially if you are applying to claim Universal Credit or other support: Please see our Coronavirus Benefit Advice 

Google translate Google translate
click to choose
Colour contrast Contrast
Default
High
Font size Text size
Down
Default
Up