Have your say about proposed new tenant satisfaction measures!

We’re holding an online meeting on Wednesday 16th February from 2pm until 3:30pm to find out what our tenants think about the proposed new tenant satisfaction measures from the Regulator of Social Housing.

People Sat2

The Regulator of Social Housing is creating a new system for assessing how well social housing landlords, such as RBH, are doing at providing good quality homes and services. Among other things, the system will involve a set of tenant satisfaction measures that social housing landlords like us must report on.

People will be able to use these measures to understand how well landlords are doing.

We’d like to get your views on the proposed tenant satisfaction measures. Are these the things which matter to RBH tenants? Are these the right questions to ask? Is the survey the right way to collect this information?

Share your views with RBH

  • We’re holding an online meeting on Wednesday 16th February from 2pm until 3:30pm and would love to hear what you think. Register here to attend the meeting.
  • If you are unable to attend the meeting you can let us know your views by emailing rbh.surveys@rbh.org.uk before midnight on Monday 28th February.

Alternatively, you can respond directly to the Regulator

You can respond using the RSH's online consultation form. They will need to hear from you by 3rd March 2022.

If you cannot use the website, you can also email or post your responses. Please only respond to the consultation once. For example, if you respond online, you do not need to email your responses as well.

  • Email consultation@rsh.gov.uk (please write "Tenant Satisfaction Measures" in the subject line).
  • Post: Tenant Satisfaction Measures, The Regulator of Social Housing, Referrals and Regulatory Enquiries team, Level 2, 7-8 Wellington Place, Leeds, LS1 4AP.

Please make it clear which questions you are responding to, and include:

  • your name
  • a contact email address (if possible)
  • whether you are responding on behalf of an organisation and, if you are, the name of the organisation whether you are a social housing tenant or shared owner, a social housing landlord or someone else.


The proposed changes - accessible version

You can read an accessible version of the document Tenant satisfaction measures: what we are proposing and how to have your say

This document summarises the proposals and tells you how to share your views on them.

The proposed changes - detailed version

Another document, Consultation on the introduction of tenant satisfaction measures, has a more detailed look at the proposals and the thinking behind them. That document is the government's statutory consultation document.

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