Allocations and homelessness services from 1st April

An update from RBH and Rochdale Borough Council about the transfer of allocations ("HomeChoice") and homelessness services

Terrace House

We recently told you that RBH and Rochdale Borough Council had made a joint decision that responsibility for the "HomeChoice" allocations service and the homelessness service will return to the Council starting 1st April 2022.

We can now let you know more about what will happen over the next few weeks as the service changes over. We need to let you know that no homes will be advertised starting from Thursday 24th March to Wednesday 6th April. This is to allow a smooth transition for the team from RBH to Rochdale Borough Council. The main changes will happen as follows:

  • Thursday 17th March: the last HomeChoice bidding cycle opens
  • Tuesday 22nd March (11:59pm): the last HomeChoice bidding cycle closes
  • Friday 25th March (5pm): applications for rehousing are paused while the move takes place - no new applications will be accepted until 1st April
  • Friday 1st April: applications for rehousing will reopen via the new Rochdale Borough Council allocations website, which will be known as Rochdale Housing Solutions
  • Thursday 7th April: bidding reopens via the Rochdale Housing Solutions website

We want to reassure you that all existing registrations and applications will automatically transfer, and this transfer will not affect your priority status.

From 1st April, your new contact details for rehousing services will be as follows:

The contact numbers and procedure for the homelessness service will remain unchanged - 0300 303 8548 during normal office hours and 0300 303 8875 for the out-of-hours service. From 1st April, the homelessness service will have a new email address: homelessness@rochdale.gov.uk.

RBH and Rochdale Borough Council are working closely together to make sure that the team’s move runs smoothly, and that you continue to receive the service that you deserve and expect.

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