Coronavirus response from RBH

Posted by: RBH Communications 14th April 2020

This page was last updated on Friday 5th June 2020.

We know that many customers will be concerned about how the outbreak of coronavirus, also known as COVID-19, could affect you and the services that you receive from RBH. Our top priority will always be the health of our tenants and employees.

Health and safety advice

Please continue to follow the latest advice given by the NHS and Public Health England.

Local information is available on the Rochdale Council website.

RBH Service Updates

  • Our customer centre at St Alban's House is closed in order to safeguard the health and safety of our tenants and employees. You can get in touch with us by e-mail or by calling Freephone 0800 027 7769 - your patience is appreciated as we are expecting higher call volumes than usual.
  • We have produced a Money Advice FAQ. If you are worried about your finances, please call us on Freephone 0800 027 7769 or e-mail incomeaccounts@rbh.org.uk.
  • The Strand Hub is closed (separate arrangements have been made for the Kirkholt Pantry).
  • Communal areas at our Independent Living Schemes are closed to reduce the risk of infection.
  • RBH play areas are closed as per Government instructions.
  • The concierge service at College Bank is closed - visit our town centre website for more information.
  • Following changes to the Government guidance, we reintroduced some lettings from Friday 5th June, but only where it is safe to do so. You can contact our HomeChoice team on Freephone 0800 027 7769 or by e-mail to homechoice@rbh.org.uk.
  • Hare Hill is now temporarily closed to visitors with the exception of essential medical and emergency personnel. This decision has not been taken lightly. Our priority is to keep residents safe during these unprecedented times. RBH, in partnership with Comfort Call, will continue to support all residents at Hare Hill. Where possible, we continue to encourage family and friends to keep in touch via video call or by phone.

Repairs Service Latest News

An update on the RBH Repairs Service as at 5th June.

We are now in a position to begin work on the backlog of routine non-urgent repairs from Monday 15th June. We will only do so where it is safe - if you are shielding or have symptoms of coronavirus, you must let our team know so that we can reschedule your appointment for your safety and the safety of our team. If you have logged a job during the lockdown period there is no need for you to contact us. We will be contacting customers to make appointments for work to be carried out.

Read our news item for full details of how we intend to reintroduce routine repairs from 15th June.

To ensure the safety of our employees and most vulnerable tenants, we will aim to attend to emergency repairs within 24 hours. We recognise that these repairs are emergencies and will continue to prioritise but at peak periods there might be a slight delay. 

Emergency repairs are as follows:

  • Gas – no heat/no hot water
  • Electrical – no power/partial loss of power
  • Joinery – insecure property
  • Plumbing – uncontained leak/blocked toilet if the only toilet in the property
  • Alarm team – communal doors and alarm activations
  • Drainage – any blocked toilets/drains/baths at Freehold/Falinge/College Bank. Sewage from external drains.

Routine repairs include:

  • Electric shower not working
  • Fencing repair (for safety & security)
  • Faulty smoke alarm
  • Kitchen or bathroom light faulty

To report an emergency repair, please ring 0800 027 7769 press option 1 and a customer service advisor will deal with your call. We may ask you a few more questions than usual. This is to ensure that we are directing resources to the customers who require the most urgent assistance. Please be assured that we will deal with your repairs as quickly and safely as we possibly can.

For all other repairs, please report using our online form, e-mail us at rbh.repairs@rbh.org.uk, or ring us. We will let you know when we are able to carry out these repairs again.

If you are self-isolating because you or a member of your household is unwell or has developed symptoms of coronavirus or you are considered vulnerable with an underlying health condition, you must tell us if you are reporting a repair. Please be honest with our team if they ask you any questions about coronavirus as we try to keep our tenants and employees safe and healthy - and thank you for your ongoing patience and understanding.

Local Employment Support

At RBH we understand that many people living in our communities will have been affected by Covid-19. If you are looking for employment related support and live in Rochdale borough, you can contact Rochdale Local Authority’s Work & Skills Team for support.

The team offer a one-stop service and can help with:

  • Job Matching Service and current job vacancies available during the crisis
  • Information about support for small businesses and self–employed
  • General benefit advice (see also RBH help with benefits support)[link to payments and charges/I need help with benefits.]
  • Information and access to online courses and virtual learning opportunities
  • Virtual appointments with the National Careers Service
  • Coaching and resilience support and action planning 
  • Links to local services and programmes giving more intensive support
  • Bi-lingual staff and English classes for people with little or no English 

The team can be contacted via telephone 01706 926657 or email jobsandskills@rochdale.gov.uk.  You can also make contact via the Get Rochdale Working Facebook page which includes regular job vacancies, updates about training and details of other support services available.

 

RBH Work and Skills Support

RBH are continuing to recruit to key roles during this crisis. Please visit our jobs page to see all available vacancies.

If you would like to receive regular updates from us about any upcoming RBH job vacancies and our work and skills activities including ongoing support available across the borough during the Covid-19 crisis, please register to receive our Work and Skills Newsletter here.

Other common questions about RBH services and coronavirus

If you have a question that you think should be included, please e-mail us on communications@rbh.org.uk. For all other enquiries, please see our contact us pageInformation about repairs and RBH locations is provided above.

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