The current RBH repairs policy came into effect on 4th April 2016.
Our policy will deliver a more efficient and effective service and will help us to build a relationship between RBH and our tenants based upon rights and responsibilities, openness and transparency.
The policy provides for a two hour response to emergency repairs, a 24 hour response for urgent work, and a system of repairs by appointment for routine repairs to be completed within 15 working days. This new system will allow the tenant rather than RBH to determine the priority required for routine repairs and will allow for more convenient appointments.
Download: Responsive Repairs Policy.pdf[pdf] 3MB
Download: Responsive Repairs And Maintenance Service Standards.pdf [pdf] 716KB