We'd love to see you at our May Customer Voice Forums - we'll be discussing our Tenant Satisfaction Measures.
Why should you come?
- Get the Lowdown: Find out how well we’ve done this past year.
- Have Your Say: Tell us what’s important to you and how you want to hear about it.
- Make a Difference: Your ideas can help make things better for everyone.
What are Tenant Satisfaction Measures (TSMs)?
These measures were introduced by the Government last year to ensure that all housing associations in England measure and report how satisfied tenants are with the services they receive.
We must collect information on things like repairs, safety, and how we talk to you. Then, we share this information with the Regulator of Social Housing - and with you!. It’s all about making sure you have a decent place to live and that your voice is heard when it comes to your home.
It’s been one whole year since we started collecting this data and we want to let you know how you’ve scored us!
When and Where? (all face-to-face sessions to run 1pm until 2.30pm)
- Heywood - Back O'th Moss Community Centre, Peel lane, Heywood OL10 4TU - Monday 20th May
- Middleton - The Lighthouse Project, 2nd floor, Middleton Shopping Centre, Middleton M24 4EL - Tuesday 21st May
- Pennine - 9 Stevenson square, Smallbridge, OL12 9SA - Wednesday 22nd May
- Rochdale - Spotland Community Centre, 92-96 Spotland Road, Rochdale - Thursday 23rd May
- Online - Zoom Link to be sent closer to the event - please note this will be an evening session. Monday 27th May - 05:30pm - 07:00pm
Don’t miss out! This is your chance to help shape the future of your home and community. We hope to see you there!
You Can Register Now
Please select from the forms below the event at which you wish to attend.
Please email engagement@rbh.org.uk if you require any transport to attend any of the sessions.
