We're excited to share our 2025 Annual Report To Customers with you. This report, approved by both our Board Customer Services Committee and our Representative Body, sets out how we've performed over the past year. It also highlights some of our achievements and challenges, and shares how we've used your feedback to help us improve our services and our communities.

Over the past year, we’ve focused on being the best landlord we can be – providing not just quality homes, but also the support our customers need to feel safe and secure. We're pleased that this progress was recognised in March 2025 when the Regulator of Social Housing judged that we had returned to compliance with their requirements.

We’ve worked closely with partners across the borough of Rochdale to make sure help is available when it’s needed, and we’ve listened more than ever to  the voices of the people who live in our homes. A big thank you to the 1,400 customers who took part in one of our engagement activities last year.

Did you know...?

  • Nearly 1,400 of you helped shape our services this year. We also launched our Customer Census to better understand who lives in our homes and how we can serve you better. Overall customer satisfaction reached 76.6%, and we’re working to improve that even further.
  • We’ve worked with partners to make neighbourhoods safer and stronger. Our work with Greater Manchester Police in Freehold has made a real impact, and we’ve increased our visibility through neighbourhood walkabouts and volunteering.
  • We invested £27 million in making homes warmer and safer, installing hundreds of new kitchens and bathrooms, and completing more than 53,000 repairs – successfully bringing down our historic backlog of work. Your feedback tells us this has made a real difference.
  • Everything we achieve is through our people. We will continue to develop a culture that is focused on doing the best for you, our customers, and creating a great place to work that is supportive and inclusive and that reflects the diversity of our communities.
  • We’ve strengthened our Board, with new members bringing expertise in Diversity, Belonging and Inclusion, and in Technology. We’ve also improved how we use data to make decisions based on what matters most to you. The Board, Representative Body, committee members and colleagues are determined to continue our ongoing improvement journey and deliver on the ambitions set out in our new Corporate Strategy.