Get Involved

• Up to three customers sit on the Customer Services Committee of our Board.
• This is a paid role with a minimum of four meetings per year.
• The committee ensures customers have a say in our strategies and policies.
• We advertise this role when it becomes available and ask for applications.
• We're recruiting now - visit www.rbh.org.uk/csc to find out more! Applications close on Wednesday 11th December 2024.

• Our elected Representative Body includes 15 tenant Representatives and 8 employee Representatives.
• Elections are held every year and the body meets at least four times per year.
• Tasks including reviewing RBH performance and conducting three scrutiny reviews each year.
• Read more about our Representative Body and what they do.

• Our Complaints Panel reviews our complaint handling every three months.
• It helps to suggest improvements and reports to the Customer Services Committee.

• We ask customers to give us feedback when we have a new or updated policy or strategy.
• We hold meetings in person and online and you can also feed back via email.
• You can get involved as much or as little as you like!

• Every quarter we hold a forum in each township - Rochdale, Heywood, Middleton, and Pennines.
• This is a great opportunity to meet the RBH team and partners to discuss local issues.

• We hold frequent Independent Living Service Get Togethers for customers who live in our ILS schemes.
• It’s a great opportunity to discuss issues with the service managers and make suggestions for improvements.

• We hold regular drop-ins across the Borough.
• No appointment needed - come and have a chat with us!
• Visit our drop-in page to find out more!

We’re looking for community champions to represent customers in your community and work with the RBH team to improve your neighbourhood.

We support existing groups across the Borough and our Community Investment Team can also help support you to set up a new group.

We’ve got a range of opportunities for residents in College Bank to help us to keep our high-rise buildings safe, including a Building Safety Residents Panel, drop-ins, and “walk and talk” events.

• Visit our building safety page to find out more.

• Our communications champions help us to create and review communications.
• You can give feedback on letters, newsletters, and social media content.

• We want to know what we are doing well and where we need to improve!
• Email us on customer.complaints@rbh.org.uk, visit our website page, or call 0800 027 7769.

• We carry out a range of surveys over the year, including for our Tenant Satisfaction Measures
• We really appreciate your time when you are asked to complete a survey - thank you.

• Our community diversity advocates help us to promote diversity, inclusion, and wellbeing.
• It’s a great opportunity for you to challenge discrimination and share knowledge.
• There’s no fixed time commitment for this - get involved as much or as little as you can.

• We’re proud to be part of Rainbow Roofs, which brings together LGBTQ+ customers from social housing providers across the north west of England.

We’re members of the Tenant Participation Advisory Service (TPAS) which gives customers the opportunity to access events and resources.  Ask our Engagement Team for more information.