Together with Tenants gives RBH a great opportunity to explore with tenants and members what you think about the relationship we have and how we can make it even better.
This means working with you to ensure that your voice is heard at all levels of decision-making and ensuring that our relationship is built on listening, trust and accountability.
Together with Tenants is a national plan being developed by the National Housing Federation in partnership with tenants around the country. The approach aims to ensure that people who live in housing association homes up and down the country can experience a consistently positive and constructive relationship with their landlord.
Over the last six months we have worked closely with a tenant steering group to develop a set of commitments that set out what you can expect in terms of:
- The relationships between RBH and tenants
- How we communicate with you about the things that matter to you
- Opportunities to share your views and influence our work and decisions, including how we are accountable to you
- The quality of your home
- What happens when things go wrong
Tenant Community Interviewers and RBH colleagues have spoken to tenants as part of collecting the views of well over 500 tenants. These conversations have given us a valuable insight into what is important to tenants and how we can strengthen our relationship. We also held an event in January 2020 to share the findings from the conversations and to explore what they mean for our commitments.
We are very excited about our Together with Tenants Commitments and look forward to launching them and sharing them with all our tenants in the near future.