Join us at our next Customer Voice Forum, where your feedback and views will help shape the future of RBH.
We're going to look at our values, and how we can put those into practice - we're calling this our organisational behaviours framework. This will include:
- How you would like us to work with you
- How we treat each other
- How we will deliver services to you in the future
During the forum, we will:
- Explore RBH values and what they mean to you
- Discuss what each value looks like in action, through the everyday behaviours of our colleagues towards our customers
- Identify the behaviours that you feel support a positive, inclusive, and customer-first culture
- Capture your feedback and ideas of what behaviours you would like to see from our colleagues to you in your homes and communities
In addition to our initial four face-to-face sessions, we're excited to let you know that the Nigeria Community Association has offered to host an addition session. This will take place on Friday 27 March from 12 noon until 1.30pm at their venue at 58 Drake Street, Rochdale, OL16 1PA.
- Click here to register. We look forward to seeing you.
Our values
- Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
- Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
- Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
- Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
- Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.
