How RBH compares to other landlords across the country

Earlier this year, we shared with you how we've performed over the past year according to the Tenant Satisfaction Measures, or TSMs. These were introduced by the Regulator of Social Housing in England to assess how well landlords are delivering services to the people who live in our homes.  Every social landlord in England has to answer the same questions and the results are compared across all providers.

We promised that we'd share how we were doing compared to other landlords across the country when these figures were published by the Government. In early November, the Government and the Regulator of Social Housing published these figures, and we can now share the results.

We are proud that you, our customers, are rating our services positively. In six of the 12 measures, you have placed our performance among the top landlords in the country, and we are performing well above the national median (average) in every category. This achievement has only been possible by working together - your feedback keeps us aiming to be better every day and helps us to improve our services to you.

• 76.6% of RBH customers said they were satisfied or very satisfied with our services. This compares to 71.8% nationwide.
• 80.9% of RBH customers said they were satisfied or very satisfied with our repairs service. This compares to 73.6% nationwide. Our rating on repairs puts our repairs service in the top 25% of landlords across the country - you may hear this referred to as the "top quartile".
• 79.8% of RBH customers said they were satisfied or very satisfied that RBH keeps them informed. This compares to 72% nationwide.

As we’ve worked alongside you to improve the way we do things, we’ve focused on being the best landlord we can be – providing not just quality homes, but also the support our customers need to feel safe and secure. We’ve worked closely with partners across the borough of Rochdale to make sure help is available when it’s needed, and we’ve listened more than ever to the voices of the people who live in our homes. 

Thanks to your feedback and involvement, we’ve made real improvements to our services. We’ve also built a stronger culture within RBH; one where our colleagues feel empowered to do the right thing and make a difference every day.

We will continue to improve, and we know that we can do much more together. As always, we'll only know we've succeeded when you, our customers, tell us that we have.