Policies

Our policy on Abuse and Violence towards employees recognises the challenges faced by colleagues by a small number of tenants. It outlines the processes involved that will reduce the risk and support colleagues in the event of an incident.  We do not tolerate abuse or violence towards employees.  With community partners and the Police, we aim to take appropriate legal action against perpetrators, whilst providing care and support to those affected.

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The adaptations policy helps us make best use of our stock and look at different options to meet the changing needs of our customers. We support customers to either move to alternative accommodation which better meets their needs, or through the installation of aids and adaptations in an existing home. We have a dedicated adaptations budget which is managed and allocated in a fair and equitable way through the application of this policy. This ensures we provide value for money and enables us to support customers to maintain their tenancy and their independence.

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The policy highlights our approach to classification and types of anti-social behaviour and how we will tackle this to prevent impacts on our neighbourhoods. It covers the actions we can consider and our partnership working whilst also highlighting the need to assess risk and how we work with vulnerable witnesses or perpetrators to manage causes and prevent further reports.  The policy details how we work with our partners and in what circumstances we share information as well as the training our employees working in more specialised frontline roles receive.

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This policy sets out our legal and regulatory duties in respect of asbestos safety and what we will do to ensure we comply with them. The policy includes details of the inspection programmes and wider actions we will operate to achieve this, and the measures we will take to ensure the programmes are delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programmes.

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The purpose of this policy is to promote the expectation that we require tenants to look after and take care of their home.  The policy is designed to ensure there is a consistent and transparent approach to Chargeable Repairs.

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We understand that on occasion things go wrong with our services. When this happens, we feel it is fair to compensate and restore our tenants to the position they would have been in had the service failure not happened. We aim to look at this in a fair and consistent way to ensure we put things right.

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We want to deliver good, quality and fair services to all our customers. If you are unhappy with our services and wish to complain, our policy explains the steps you can take. We will always approach complaints in a non-biased way and are committed to investigating everything fairly and consistently. All feedback is welcomed and helps us to build better services for our customers.

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To view our self-assessment against the complaints handling code please click here

We deal with a large volume of confidential information which quite often relates to individuals, so there will be a significant amount of overlap with the Data Protection Policy.  Although this is not always the case - such as where we hold information which may be financially or commercially sensitive but hold no personal information.  This could include information about rates agreed under a procurement exercise.  This policy gives guidance on what sort of information should be considered as sensitive, and what steps should then be taken to ensure this is treated with the required confidentiality.

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This policy sets our zero-tolerance approach to damp and mould in our homes and provides reassurance to all our tenants that RBH will respond in a timely manner to inspect, clean and treat all signs of damp and mould and rectify any faults to prevent a reoccurrence.

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This policy describes RBH’s approach to ensuring the personal data processed as a part if its operation is handled in a legal and safe manner. 

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Our Decant Policy sets out how we will deal with emergency, temporary and permanent decants due to health and safety or other factors that require us to find alternative accommodation.

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Our Domestic Abuse Policy is designed to raise awareness about the definitions of abuse and to develop a culture of reporting and responding appropriately to concerns or disclosures.  Our aim is to support tenants suffering from domestic abuse. The policy details how we work with our partners to share information and those working in more specialised frontline roles will receive in-depth training.  The policy looks at actions and signposting for perpetrators and victims.  The Domestic Abuse Act 2021 is also incorporated into the policy.

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This policy sets out our legal and regulatory duties in respect of electrical safety and what we will do to ensure we comply with them. The policy includes details of the safety inspection / check programmes we will operate to achieve this, and the measures we will take to ensure the programmes are delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programmes.

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This policy sets out our legal and regulatory duties in respect of fire and building safety and what we will do to ensure we comply with them. The policy includes details of the safety programmes we will operate to achieve this, and the measures we will take to ensure the programmes are delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programmes.

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This policy sets out our legal and regulatory duties in respect of gas and heating safety and what we will do to ensure we comply with them. The policy includes details of the safety inspection / check programmes we will operate to achieve this, and the measures we will take to ensure the programmes are delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programmes.

To view the full policy please click here.

Our Lettings Policy sets out how we will allocate our homes.  The policy aims to provide sustainable and safe communities by working in partnership with Rochdale Borough Council to help with their statutory duties. The policy also details how we will offer properties in cases where an urgent move is needed, and what our criteria is for this.

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This policy sets out our legal and regulatory duties in respect of lift safety and what we will do to ensure we comply with them. The policy includes details of the safety inspection / check programmes we will operate to achieve this, and the measures we will take to ensure the programmes are delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programmes.

To view the full policy please click here

Our Reasonable Adjustments Policy demonstrates the organisation’s commitment to ensuring equal access to its services for all individuals, including those with disabilities. The policy outlines the principles and procedures for making reasonable adjustments to accommodate disabled and less abled individuals. It also emphasises proactive measures to anticipate and eliminate barriers, offers guidance on requesting adjustments and outlines the factors considered in evaluating the reasonableness of these adjustments. 

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This policy outlines our approach to the rehousing of tenants affected by regeneration and redevelopment schemes including demolition and refurbishment. It also applies where a tenant needs to permanently move from their home due to a safety or property condition problem. The policy includes details of the support that can expected, options for rehousing, and financial support or compensation that may be payable. The policy has been developed to ensure we take a consistent and fair approach when dealing with tenants who need to permanently move home due to these reasons.

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The Rent to Buy Policy outlines how we will allocate and manage Rent to Buy units in line with Homes England requirements. Rent to Buy is a scheme that is aimed at helping people in housing need who want to buy a home but are unable to save a deposit. It allows working households to rent a home at Intermediate Rent providing them the opportunity to save for a deposit to then go on and purchase their home.

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The responsive repairs policy details how we will provide a responsive ‘tenant focused’ repairs service to our highest standards. The policy outlines typical repairs undertaken and expected completion targets developed with our tenant representatives.

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This policy sets out our statutory and regulatory duties in respect of Right to Buy and Right to Acquire applications and what we will do to ensure compliance. The policy explains the difference between the Preserved Right to Buy and the Right to Acquire. It also sets out how we will monitor delivery of the policy.

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Our Safeguarding Policy is designed to raise awareness about the abuse and neglect of children, young people, and adults at risk. It also seeks to develop a culture of reporting and responding to safeguarding concerns or disclosures.  The policy details how we work with our partners and ensures all staff are trained with those working in more specialised frontline roles receiving more in-depth training.

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The aims of the policy are to highlight the importance of volunteers and their work across Rochdale Borough, to detail the support we offer to volunteers in various settings, and to demonstrate how we work to provide positive outcomes for tenant and resident volunteers and how we protect their safety, health and wellbeing.

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This policy sets out how we manage tenancies across our neighbourhoods and the types of tenancy we offer to provide clarity to our customers and be consistent in our approach. The policy sets out our approach to tenancy management and tenancy fraud and the legislation that drives our procedures. 

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This policy sets out our legal and regulatory duties in respect of water safety and what we will do to ensure we comply with them. The policy includes details of the safety check programme we will operate to achieve this, and the measures we will take to ensure the programme is delivered safely and in a timely manner. It also sets out how we will monitor delivery of the policy and of the programme.

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Whistleblowing is also called ‘speaking up’ and is a way for individuals to raise a concern about anything that they think isn’t quite right. In most instances individuals will feel comfortable raising concerns with their manager if an employee or with their usual contact at RBH if a tenant or one of our partners.  Where this isn’t the case there are a number of other routes individuals can take to ensure their concerns are addressed.  The Whistleblowing Policy gives guidance on the routes that are available and how individuals should go about doing this.

To view the full policy please click here