Customer Feedback: Complaints, Compliments and Comments

We welcome all comments, complaints and compliments about our services. They give us the opportunity to identify what works well and where we need to make changes. This helps us to make sure that we are delivering the right services in the right way for you.

You can submit a comment, complaint or compliment using the form below, or if you'd prefer you can contact us by e-mail to or by calling us on freephone 0800 027 7769.

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Find out what we do with your information when you make a complaint:  Complaints Processing Privacy Notice.pdf [pdf] 71KB

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Download our Complaints Policy.pdf[pdf] 3MB