An update for you from the Chief Executive

An update on RBH services from Gareth Swarbrick, RBH Chief Executive.

Hello there,

I want to share with you an update on the services we provide to you. Firstly, I want to let you know about an important service change: we have decided that our customer centre at St Alban’s House will not reopen. It is no longer the best option for our tenants and customers. We will also be leaving our small office space on the ground floor at Sandbrook House.

This is about making sure that we provide the best possible service to you. Where RBH employees and tenants need to meet face-to-face in future, we want to be able to do this in a place that is safe and convenient for you - in your communities, closer to your home. We also want to make sure that we support local businesses and organisations in all the towns and villages in our Borough where we can.

Over the next few months, we want to talk to you to discuss how these services might look and the locations in your area which might be suitable for us. You can also still call us on Freephone 0800 027 7769 and you can access services 24/7 via our online portal at www.myrbh.org.uk. These changes are part of our wider plans to give our employees the tools to deliver even better services. We started to look at these plans before the pandemic - you may see this referred to as “smart working”.

I know how important our repairs and maintenance service is to all our tenants, and I am very grateful for your patience and understanding over the past 18 months as our team carried out their work under very challenging circumstances. I am very proud of the way that our teams have responded to these challenges.

We are working as hard as we can to emerge from the ongoing impact of the pandemic restrictions. This includes providing additional resources to our team. However, our work is still being affected by things that we cannot control. Self-isolation means that there continues to be a shortage of skilled labour, not just for RBH but also for our suppliers and our contractors. We hope that the changes to self-isolation rules that were introduced on 16th August will help to reduce this problem. As our supply chain is affected, there is also a shortage of materials such as fencing. At the moment, it is joinery and plastering jobs that are the worst affected by these shortages.

I want to thank you again for your patience and promise that we will continue to do our best to complete these outstanding jobs as quickly as possible. You can find the latest updates on this website.

The past 18 months have shown us the true value of tenants, employees, and communities all working together to support those who need our help the most. I know that we can continue to work together and play our part in building back better for Rochdale, Heywood, Middleton, Littleborough, Milnrow, and all our communities.

Kind regards,

Gareth Swarbrick

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