An update on RBH services as at Friday 29th May 2020

An update for tenants from RBH Chief Executive, Gareth Swarbrick, about RBH services during the coronavirus pandemic.

Hello,

I want to provide a further update for tenants about RBH services during the coronavirus pandemic.

As I have said previously, our fundamental priority is the health, safety, and wellbeing of our tenants, our employees, and our communities. We will only make changes when we know that it is safe to do so.

I am extremely proud of the work that the RBH team have undertaken over the past two months in such challenging circumstances, and of the support that tenants and employees have provided together for the most vulnerable members of our communities.

Our repairs team have continued to provide an emergency repairs service for tenants, as well as essential gas safety checks. They have also continued to deliver work that has not required access to the homes of customers, such as repairs to guttering. By continuing to work safely where we can, this will reduce the time it will take to clear the backlog of non-urgent repairs that has built up over the pandemic period.

We are talking with our teams and with our Trade Union colleagues about how we can safely and sensibly start to resume additional repair work for our customers. As a first step, from Monday 1st June, we will be recommencing internal electrical inspections - tenants who are due an electrical inspection will be contacted directly.

I am pleased to let you know that following changes to the Government guidance, we will be able to resume some lettings from Friday 5th June. We will be in touch with customers with a successful bid on HomeChoice with information on how to proceed.

Our customer centre at St Alban's House will remain closed for the foreseeable future. You can still get in touch with us using our brand new MyRBH customer portal, and you can call us on Freephone 0800 027 7769. The latest pandemic updates, including our Money Advice FAQ, will continue to be posted on our dedicated website page.

Best wishes,

Gareth Swarbrick

Chief Executive

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