An update on the RBH repairs service: Friday 5th June

RBH Chief Executive, Gareth Swarbrick, provides an update for tenants on the RBH repairs service, as at Friday 5th June

Gareth Swarbrick

Hello there,

Today I want to provide you with an update about the RBH repairs service. Both I and our entire team are very grateful for the patience and understanding that everyone has shown over the past two months. Our overriding priority has been and continues to be the health, safety, and wellbeing of both tenants and employees.

We have continued to carry out emergency repairs and essential safety checks throughout the pandemic period, with the appropriate measures in place to make sure that these actions could be carried out safely. This week, we recommenced our programme of internal electrical inspections, again only where it is safe to do so. We have also continued to deliver work that has not required access to the homes of customers, such as repairs to guttering.

Over the last few weeks, our teams have been looking at how we can safely reintroduce further services. We have also been sharing information with other housing providers as well as working closely with our colleagues in the Trade Unions.

I can now let you know that we are now in a position to begin work on the backlog of routine non-urgent repairs from Monday 15th June. We will only do so where it is safe - if you are shielding or have symptoms of coronavirus, you must let our team know so that we can reschedule your appointment for your safety and the safety of our team. If you have logged a job during the lockdown period there is no need for you to contact us. We will be contacting customers to make appointments for work to be carried out.

Due to the nature of our independent living schemes and the high number of shielding residents, to protect the health and safety of residents, we are also delaying the reintroduction of non-urgent repairs to these schemes.

We are deploying additional resources to enable us to clear the backlog of repairs as quickly as we can. However, our team will really appreciate your patience and co-operation to enable us to do this. You can continue to report non-urgent repairs but you may not receive an immediate appointment as our teams work tirelessly to clear the existing backlog of appointments. We are also working closely with our suppliers as in some areas the pandemic restrictions have reduced the supply of materials - for example, we know that there is a particular difficulty in obtaining plastering supplies at the moment.

We'll inform you in advance of when any work will be carried out and any additional information that you might need to enable our teams to work safely. If you are unable to keep your appointment, please let us know, so that we can rearrange the diaries of our teams and help everyone as quickly as we can.

If your home is part of our ongoing planned maintenance works, we will contact you directly to discuss the completion of the work and any additional safety requirements. We know that some tenants had previously been consulted about work which was due to start in April. These works are being rescheduled and tenants will be contacted with more details as soon as we are in a position to do so.

I remain extremely proud of how RBH tenants and employees have worked together to keep our communities safe throughout the pandemic, and I am grateful for your understanding as we start to safely resume services.

Kind regards,

Gareth Swarbrick
RBH Chief Executive

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