Have your say on the next scrutiny topic

Two years ago, your elected Representative Body were given additional powers to provide scrutiny on RBH services. This means that elected customers and colleagues have taken an in-depth look at a number of topics, including anti-social behaviour, complaints, access for gas inspections, and allocations and lettings.

For their next scrutiny exercise, they’ve agreed to look at how our teams share information with you, and listen to your concerns. They want your help to decide which team to look at in more detail. Please review the four shortlisted topics below and then cast your vote using the link on this page.

1. Neighbourhood & Community: this would be looking at how we tell you about local projects, events, and community initiatives.
2. Customer Services: Representatives would look at how we communicate during complaints and other service queries
3. Governance and Membership: Representatives would look at how we share information about what the Representative Body and the Board do, and how we talk about our policies and procedures
4. Repairs and Maintenance: Representatives would look at how our Repairs Service talk to you about appointments, how we share information about repairs, and how we tell you about how long a repair is likely to take