You've told us that we're improving

We've always said that we know we will only have truly improved when you, our customers, tell us that we have. We are committed to being open and transparent - we share what is going well, where we can do better, and what we've changed based on your feedback. We’re proud to share with you some great news as we release our Tenant Satisfaction Measures for 2026.

Every year, we share these results, which were introduced by the Regulator of Social Housing in England to assess how well landlords are doing. Every social landlord in England has to answer the same questions.

We're proud to let you know that you've told us that we're getting better – this is our best ever performance. All 12 measures based on our customer satisfaction survey have improved compared to last year. We’re very proud of the improvements we have made to make sure you are satisfied with the services we provide.

• Visit our performance page to read our 2025-26 Tenant Satisfaction Measures in full.

Our aim is to be in the top 25% of landlords in the country (you may hear this called "top quartile") and we'll find out later this year whether we have achieved this. We already know that satisfaction for 11 of the 12 measures is in the top 25% of landlords in Greater Manchester.

• 80.5% of customers said they were very or fairly satisfied overall with the services we provide. This is an improvement from 76.6% who said they were satisfied last year.
• 85.2% of customers who have had a repair carried out in the last 12 months said they were very or fairly satisfied - an increase from 80.9% last year.
• 88.2% of customers said they were very or fairly satisfied that we provide a home that is safe. This is the highest satisfaction rate for this question of any landlord in Greater Manchester.
• 85.1% of customers said they were very or fairly satisfied with how we keep you informed. This is up from 79.8% last year.