Rochdale Boroughwide Housing collects water charges on behalf of United Utilities as part of the rent charge.
As such, it is important to ensure this is paid in advance with your rent. Neither Universal Credit nor Housing Benefit will pay for your water charge so it is your responsibility to pay this from your own income.
How are my water charges calculated?
Your water charges are calculated by United Utilities and are based on services they provide such as treating and supplying your water, taking away used water and rainwater. For further information contact: www.unitedutilities.com
How can I reduce my water charges?
There are a number of different water tariffs available and we can apply to United Utilities on your behalf, so please contact us to request the most suitable plan for you.
Back On Track – if you’re behind with your water payments and on benefits, you can receive an affordable bill depending on your circumstances
Help To Pay – If you are on Pension Credit and are behind on your water payments, you can apply to have your charges capped at an affordable amount, based on your income and outgoings
WaterSure – if you have a water meter, receive benefits and use a lot of water due to ill health or having a large family, your annual charges could be capped regardless of how much water you use.
I have a water meter and think my charges are too high, what can I do?
If your bill is suddenly a lot higher than normal, a leak could be the reason. United Utilities have prepared this advice leaflet on how to check for leaks. If you detect an issue you can report it through your MyRBH account.
What do I do if I have a water leak?
If the leak is within the boundary of your property please inform us by reporting it to our Repairs Team through your MyRBH account, or by contacting us on 0800 027 7769
If the leak is on outside the boundary of your home/garden please contact United Utilities to report it: unitedutilities.com/bursthome for further information
How do I read my water meter?
Your meter records your water usage in ‘cubic metres’. When you look at your meter, you’ll see a line of black and white numbers, as well as red and white dials or numbers. The black and white numbers show how many cubic metres you’ve used and we use this number to work out your bill.