The following are examples of how customers have recently been involved

  • We held two sessions in June to launch our Tenant Voice Forums and invited tenants and residents along to find out our plans for the forums and give us their feedback and ideas. The outcome of the sessions were positive, with attendees expressing interest in getting involved in the forums.

  • In July we held an in person and an online session with tenants and employees to inform our new strategy around tackling damp and mould. The new strategy will look at what we can do to prevent damp and mould, how we will identify and treat known cases, and how we will invest in our properties to ensure they are of a decent quality.

  • Our annual Membership survey went out in June/July asking RBH members how they feel about their membership and what they would like to see included in our new Membership Strategy which is being developed this year. The results of the survey have been collated and will be presented to the Representative Body at their meeting in August.


You said.... We did...
  • You told us it can be difficult getting through to the Contact Centre.

  • We introduced a call back facility so that tenants don’t have to hang on for long periods of time.

  • You told us you find it hard to understand how we prioritise repairs.
  • We reviewed our repairs policy and got rid of confusing terms such as Priority 1,2,3. 

  • You told us communication needs to be better at start of your tenancy.
  • We relaunched our New Tenants survey so that tenants can quickly tell us if things aren’t up to standard.