Have you ever wanted to search for information about RBH as a landlord, or make a request for specific performance data or information?  
 
From 1 October 2026 you will be able do this through our website, under STAIRs. 

STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the Government to enhance transparency for customers of social housing providers, such as RBH.  

We will update this web page with all the latest information as it becomes available. 

For more information on STAIRS you can visit the Government website here

STAIRs Publication Scheme

Much of the information that we are required to publish under STAIRs is already available on this website. 

For ease, we’ve organised the information using the STAIRs classifications below, including links to relevant pages on our website. 

 

Find out about RBH

  • Governance and Decision making

    Senior staff names and roles are outlined on the Meet the team page 

    Our organisational structure can be viewed here 

    Our governance arrangements our outlined on the Group Board and Committee pages 

    Our decision-making processes and policies are available on the Our Policies page 

    Our complaints process fully explains how we prioritise complaints 

    We share information on our customer consultations directly with those customers who took part. Information on our consultations and our full range of engagement opportunities is also published in our quarterly newsletter, which is delivered to every one of our RBH homes and also available on our website here. 

  • Spending

    We publish details about our spending, grants and use of service charge revenue in our financial statements. These can be found in the Governance section of the website, on the Financial Statements page and is updated annually. 

    Additionally, this can be downloaded and viewed. 

    RBH customers can also view a copy of their statement and any services charges via MyRBH. 

  • Housing Stock management

    Our current Corporate Plan 25-28 sets a three-year strategy for what we want to achieve for our people and places. 
     
    A summary can be found in the About Us section of the website, and a full copy of the strategy is available to download. 

  • Performance

    We regularly publish updates on our Performance in the How we’re performing section of the website. 

    Tenant Satisfaction Measures (TSMs): the latest information is published here and includes the following information: 

    • Overall satisfaction 

    • Keeping properties in good repair 

    • Maintaining building safety 

    • Respectful and helpful engagement 

    • Effective handling of complaints 

    • Responsible neighbourhood management 

    Media releases: information produced by our Communications team are published in the News section, select the Latest News category to view these. 

    Complaints: Our complaints performance information can be viewed here and you can also meet the team. 
     
    Our Tenant Satisfaction Measures pages highlight our performance  

  • Housing Services

    Description of services: the About Us page describes all of our core services. 

    Advice and guidance for customers: the Your Home section of our website contains extensive advice, guidance and support for our customers. 

  • Lists and Registers

    Information held in registers required by law: Our Building Safety pages contains building safety information for specific buildings. 

    Other lists and registers relating to the management of social housing: our homes are let through the Rochdale Borough Council through choice based lettings schemes.
          
    Contact information is on the Apply for a Home page, or users can conduct a postcode search on the Gov UK website. 

  • Social housing management

    The Policies section on our website contains our decision making policies as well as our policies relating to the management of social housing. 

  • Information requests

    From 1 April, 2017 under STAIRs you will also be able to request certain information on things like: 

    • the handling of property moves 

    • rent collection   

    • rent rates  

    • service charges for shared owners   

    • occupancy rights  

    • estate management, management of communal areas and boundary issues  

    • property conditions, repairs, and improvements to property  

    • anti-social behaviour  

    • staffing and training  

    • complaints handling, procedures and performance  

    • compensation and redress  

    • communication and customer service  

    • health and safety  

    • data handling and privacy  

    • security  

    • housing stock transfers and mergers  

    • housing stock profile  

    • environmental and energy efficiency information