Customer Complaints Panel

Our customer complaints panel works with us to improve the way we handle complaints.

The panel look at how we deal with and respond to complaints, considering everything from the timeframe in which we respond to the way response letters are written, and they make suggestions on how we can improve. 

The panel meets every three months online and the meetings usually last about an hour and a half. Typically, we send out three anonymised closed complaint cases a week before the meeting, enabling members to read through and prepare any questions or suggestions in advance. 

By joining our complaints panel you will make positive improvements to the way we respond to customer complaints at RBH, you will help to shape our complaints service by making suggestions for improvements and you will work alongside like minded individuals interested in making a difference. 

If you would like to join our Customer Complaints Panel, or learn a bit more about what they do, you can email us at and a member our Engagement Team will be in touch. Alternatively, fill out this short form and we will contact you. 

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